"I don't have to be a technology expert to use gymGO - It's that easy!"

Video Conferencing Platform

How do clients and trainer connect on gymGO?
Trainers and clients connect in real time via live, two-way video. Both WiFi and 4G cellular connections support the gymGO platform.

What kind of devices does gymGO work on?
gymGO works on most devices including laptops, desktops, mobile devices, smart TVs and tablets. A larger screen will allow you to see images more clearly. If using gymGO on your mobile device, you will need to log in through the gymGO app.

What operating systems/browser does gymGO work on?
gymGO works on both Windows and Mac operating systems and is compatible with Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer browsers. We also have mobile apps for iOS and Android devices that are available on Apple and Google Play stores.

What is the difference between a private group session and a public group session?
In a public group session, the trainer and other participants in the session are able to see and hear you while training - this is perfect to take with a group of friends! In a private group session, only the trainer will be able to see and hear you.

What exercise statistics can be tracked during sessions?
Heart rate data can be tracked in real time via wearable devices synced through your gymGO mobile app - this data can be seen by your trainer.

Getting Started

What type of sessions do you offer?
gymGO offers a wide variety of Fitness Professional to meet your specific health needs. Trainers also provide open sessions for your convenience ranging from high-intensity interval training to stress-reducing mind-body classes to full program assessments.

What fitness equipment do I need?
Each session description will let you know if there is any equipment recommended for the workout.

How long do sessions last?
Session durations are based on the trainer and can range from 30 minutes to 60 minutes in length.

How much does the program cost?
Pricing for sessions is set by each individual trainer. Session prices are shown at the bottom left of each session tile.

Picture loading sideways?
If your profile picture is loading sideways, you will need to use a photo-editing program to rotate the picture before uploading it to gymGO.

How long do I have to reserve a spot in a session?
Spots can be reserved up to 10 minutes prior to the start of a session.

How do I start my upcoming session?
10 minutes prior to the start of your session, a JOIN button will appear in the session tile on your My Sessions dashboard.

How do I contact support?
If you are experiencing technical program or have any questions, contact customer support via email at support@gymgo.com or click on the chat icon at the bottom right of this page. Our support hours are between 9am and 6pm EST, Monday through Friday.

Payments and Cancellations

How do I purchase additional sessions?
Additional sessions may be purchased by logging into the system and visiting the trainer's profile page. Simply click on the Buy Sessions button to purchase additional sessions with this trainer. Please note that sessions purchased with a trainer CANNOT be used for other trainer's sessions since trainers set their own rates. You cannot purchase credits through the mobile app at this time.

What if I need to cancel or reschedule a session?
You can cancel or reschedule a session 24 hours prior to the start time of that session. If a session is not canceled within 24 hours prior to the start time, you will still be charged for that session.

What happens if my trainer doesn't show up - or shows up late for my scheduled session?
Your trainer is instructed to cancel a session at least 24 hours prior to the start of the session. If your trainer is late or misses a scheduled session, please contact support@gymgo.com. Your satisfaction is our priority and we want to ensure that you have an enjoyable experience while using gymGO.

Video Conferencing Platform

How do clients and trainers connect on gymGO?
Trainers and clients connect in real time via live, two-way video. Both WiFi and 4G cellular connections support the gymGO platform.

What type of devices/equipment do I need to use the gymGO platform?
We recommend a device with a screen size and capability that allows you to see up to six clients clearly at the same time (laptop, desktop, or smart TV). A two-way camera device is also necessary. Trainers are not able to host training session on a phone or iPad/tablet, but can schedule all sessions form these devices.

What operating systems/browser does gymGO work on?
gymGO works on both Windows and Mac operating systems and is compatible with Google Chrome, Mozilla Firefox, and Microsoft Internet Explorer browsers. We also have mobile apps for iOS and Android devices that are available on Apple and Google Play stores.

What exercise statistics can be tracked during sessions?
If enabled by the client, their heart-rate data can be tracked in real time via wearable devices synced through their gymGO mobile app. This data can be seen below the client's video image on your screen in a live session.

Getting Started

Payments and Cancellations

Are there any up-front costs?
As a trainer, gymGO offers both a free and paid monthly subscription, depending on how often your business will be conducting online training sessions.

What are gymGO's fees?
With gymGO, trainers are allowed to set their own hourly rates. Sessions are in 30 and 60 minute intervals. When you sign up, you'll set your hourly rate and we will automatically divide that in half for 30 minute sessions.

gymGO's fee is $9.99 per 30 minutes. For group sessions, we offer discounted fees for every additional person who joins. The first person is the standard $9.99, then each person after that is $4.99

Even better yet, if you plan to hold many sessions over the course of the month, we offer a monthly subscription to our trainer platform for $24.99/month. This subscription package, in addition to rewarding you with customer marketing campaigns, also gives you a 10% global discount on all gymGO fees for your session. That means the 30 minute session fee is $8.99, and in group sessions, $4.49 for each additional user.

Things to note

There is a minimum session price of $30/hour for a small group session and $50/hour for a 1-on-1 session.

You'll be paid via Paypal, which takes a standard fee (we have plans to add ACH and/or check payments, to remove/reduce that fee).

How do trainers receive payment?
Trainers are required to have a PayPal account and all payments will be deposited through PayPal within 48 hours of the completed session.

What happens if my client(s) show up late or miss a scheduled session?
If the client doesn't cancel within 24 hours and misses a session, you will be paid for the session. If a client isn't there at the start of a session, it is our policy that trainers stay for the entire session length in case the client does show up late.

What if I need to cancel or reschedule a session?
Trainers must cancel or reschedule a session 24 hours prior to the start of their session. The cancel button can be found on the session tile you are trying to cancel.

What happens if I log in late or miss a session?
If you know ahead of time that you will be late or miss a gymGO session and it is within 24 hours of your scheduled session, please contact support right away (support@gymgo.com). If you are more than 10 minutes late, you may not be paid for the session.